REFUND POLICY

Refund Policy

At Kurta Wale, we value your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully:

• Eligibility for Refund:

  • To be eligible for a refund, the item must be returned in its original condition, unworn, unwashed, and with all tags attached within 3 days of the delivery date. We reserve the right to refuse refunds for items that do not meet these criteria.

• Refund Process:

  • Upon receiving your returned item, our quality control team will inspect it to ensure it meets the eligibility criteria for a refund. Once the inspection is complete and the item is deemed acceptable, we will initiate the refund process.

• Refund Method:

  • Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

• Damaged, Defective, or Incorrect Items:

  • If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately with clear photos of the issue. We will provide further instructions on how to proceed with the return or exchange process at no additional cost to you.

• Non-Refundable Items:

  • Certain items are not eligible for refunds, including gift cards, final sale items, and items returned after the 30-day return window. These items will be clearly marked as non-refundable on our website.

• Refunds for Promotional or Discounted Items:

  • Refunds for items purchased with a promotional code or during a sale will be issued for the discounted price paid at the time of purchase.

• Refunds for International Orders:

  • For international orders, refunds will be processed in the original currency of the purchase at the exchange rate applicable at the time of the refund.

• Refund Inquiries:

  • If you have any questions or concerns regarding your refund, please don't hesitate to contact our customer service team. We are here to assist you throughout the refund process and ensure your satisfaction.

• Changes to Refund Policy:

  • Kurta Wale reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.
    
    
• Thank you for shopping with Kurta Wale. We appreciate your trust in our products, and we strive to make your shopping experience pleasant and hassle-free.